exchange policy

EXCHANGE POLICY

Kimi & Li Bikini hopes that your little one loves their suit, but in the case you need to make a switch we will gladly accept swimsuits for an exchange (excluding shipping charges) of any unwashed and unworn merchandise with tags attached and original packaging.  All exchanges are subject to a return shipping charge. 

Kimi & Li Bikini does not offer refunds and our policy is an Exchange only policy.

Damaged returns.  Suits which are not in new condition, have been soiled, mishandled, laundered or missing the tags will be returned to the purchaser.  No credit will be issued and the purchaser will be charged for the return shipment and he/she will forfeit all claims.  Kimi & Li Bikini reserves the right to refuse the package and/or return the items back to the sender should the merchandise not abide by our policy.

 

EXCHANGE PROCESS

If you purchased your suit online at Kimiandlibikini.com and wish to make an exchange first, e-mail Kimi & Li Bikini at customerservice@kimiandlibikini.com

within 7 days of receiving the merchandise to receive an exchange authorization number.   Then down load, print out and complete the exchange form and enclose it with your suit to be exchanged. The merchandise must be postmarked within 7 days of receiving your exchange authorization number and must be in unwashed and unworn in the original packaging with your exchange form enclosed.  Please send your exchange back via a prepaid, insured and traceable method to ensure a safe and documented delivery.  Kimi & Li Bikini is not responsible for lost or misdirected exchanges if you do not have proof of shipping and tracking.

 

With Love & Aloha

 

Download Exchange Form